ScreenConnect, TeamViewer, and Accred Connect compared
As of November 2026, ScreenConnect and TeamViewer are standalone remote support tools: ScreenConnect is sold as a single One license or per concurrent technician, in the cloud or on-premises, and TeamViewer Remote is licensed to named users on subscription. Accred Connect is remote support built into the Accred suite for Windows PCs and Macs: technicians view and take control from Windows or a Mac technician app, several at once, work on a Windows PC in a background Shadow session while the user isn’t interrupted, and use patent-pending AI-assisted fixes that people can start from Teams or Slack, with every session tied to a ticket in Accred Consult. It is sold as Consult + Connect at $29.99 per seat per month, $26.99 from seat 11; agents install at no charge.
How to read this comparison
Accred Connect supports Windows PCs and Macs. Its Windows installers are code-signed; the Mac installer is not yet notarized by Apple. If you need Linux or mobile devices, an on-premises server, or a notarized Mac installer, ScreenConnect or TeamViewer is the better fit today. Competitor facts are as of November 2026, from each vendor’s own pages or Microsoft Learn, linked under Sources. Prices change, so confirm them with the vendor. Where another tool is the better fit, we say so.
At a glance
| ScreenConnect | TeamViewer Remote | Accred Connect | |
|---|---|---|---|
| Main job | Remote support and access | Remote access and IT support | Remote support, AI-assisted fixes, and device inventory, tied to Consult tickets |
| Remote control | Yes | Yes | Yes, on Windows PCs and Macs |
| Work without interrupting the user | Backstage (Standard and up) | Not described in its product description | Shadow (Windows): off until an Owner or Admin approves it per device; every session logged with the technician’s name |
| Deployment | Cloud or on-premises; iOS and Android clients | Subscription | Web console, Windows and Mac agents, and a Mac technician app |
| Licensing | One: a single license; Standard and Premium: per concurrent technician | Named users; tiers by seats and sessions | Per technician: a Consult + Connect seat; no limit on computers, at no charge (under fair use, we may contact you above 2,000 devices per technician seat) |
| Published price | One license $30 a month billed annually; Standard $47 and Premium $57 per technician a month billed annually ($62 and $72 billed monthly) | Not compared here | Included with Consult + Connect · $29.99 per seat per month |
ConnectWise ScreenConnect
ScreenConnect is remote support software offered in the cloud or on-premises, with guest and technician clients for iOS and Android. On cloud plans, One is a single license at $30 a month billed annually, with 10 unattended agents and one session. Standard and Premium are licensed per concurrent technician at $47 and $57 a month billed annually ($62 and $72 billed monthly), with no limit on unattended agents and up to 3 and 10 sessions; Standard adds Backstage, session recording, and a remote command line. Enterprise pricing is custom.
TeamViewer Remote
TeamViewer Remote, formerly TeamViewer Core, is described as fast and secure remote access and IT support. Its commercial tiers differ by the number of seats and concurrent sessions and are licensed to named users on subscription. A free tier is for personal, non-commercial use.
Accred Connect
- View and control a Windows PC or a Mac, from Windows or the Mac technician app, with several technicians in one session: pass control back and forth, join to watch, and let Owners and Admins end a session.
- Shadow gives a technician a private Windows workspace on the same computer, so the user isn’t interrupted. It is off until an Owner or Admin approves it per device, works at the sign-in screen, and every session is logged with the technician’s name.
- Patent-pending agentic IT support on Windows PCs and Macs: people ask in Teams or Slack, or a technician hands the ticket to their AI assistant, which finds the computer, works out what is wrong, and fixes it. The person at the computer is asked first, higher-risk fixes wait for a technician, every step is logged, and supported fixes can be undone.
- Devices are enrolled by client and location, with status and inventory from signed check-ins.
Connect is sold with Accred Consult, so remote sessions and fixes land on the same client and ticket as the rest of your support work. The Windows installers are code-signed by Accred Products LLC. The Mac installer is not yet notarized by Apple, so macOS may ask you to confirm it.
Where Accred is stronger
- Patent-pending AI support that people reach from Teams or Slack: the person at the computer is asked first, higher-risk fixes wait for a technician, every step is logged, and supported fixes can be undone. It works on Windows PCs and Macs.
- Shadow: a private Windows workspace on the same PC, even at the sign-in screen, so the user keeps working.
- Several technicians in one session: pass control back and forth, or join to watch.
- Agents install at no charge; you pay per technician seat, with Consult included.
- Sessions and fixes land on the same client and ticket in Consult.
Which to choose
- Choose ScreenConnect for per-technician remote support with iOS and Android clients and an on-premises option.
- Choose TeamViewer for named-user remote access with session tiers.
- Choose Accred Connect when you support Windows PCs and Macs for Microsoft 365 clients and want remote control, Shadow, and AI-assisted fixes on the same ticket as your Consult support queue.
Questions
How much does ScreenConnect cost?
As of November 2026, ScreenConnect lists One, a single license, at $30 a month billed annually. Standard and Premium are $47 and $57 a month billed annually per concurrent technician ($62 and $72 billed monthly). Enterprise pricing is custom.
Can Accred Connect replace ScreenConnect or TeamViewer?
For Windows PCs and Macs, often yes: Connect has remote control on both, several technicians per session, and Shadow sessions on Windows where the user isn’t interrupted. If you also support Linux or mobile devices, need an on-premises server, or need a notarized Mac installer today, keep ScreenConnect or TeamViewer.
Is Accred Connect free?
No. Connect is sold with Consult as Consult + Connect: $29.99 per seat per month, $26.99 from seat 11. Agents install at no charge, and the 30-day free trial for up to 5 technicians needs no card.
Sources
- ScreenConnect pricing · ConnectWise
- TeamViewer Remote product description · TeamViewer
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