Microsoft 365 software for MSPs
AccredOne gives MSPs one sign-in, Accred Hub, to nine apps: client delivery and support (Consult), tenant-to-tenant migration (Migrate), remote support and AI-assisted fixes on Windows PCs and Macs (Connect), AI governance readiness (Assess), tenant administration with Licensing (Manage), backup (Protect), Intune findings (Devices), phishing simulation reporting (Aware), and workflow automation (Automate, free). Hub, with its customer overview, is free (its AI assistant runs on prepaid AI credits or your own provider key), Connect comes with Consult + Connect seats, Manage is free for every role except Viewer, and Assess is free to start. Backup (Protect) is $2.50 per protected user per month, Intune device findings (Devices) are $1.50 per managed device per month, and phishing simulation reporting across client tenants, with Microsoft’s simulations launched from the same place (Aware), is $0.50 per reported user per month, all with no minimum.
What is not there yet
Accred Manage works in one client tenant at a time, switched with the client picker. The customer overview, on the Fleet tab in Hub once an Owner or Admin turns it on, shows each customer’s health and Manage and Protect roll-ups; GDAP status is not connected yet. Protect backs up only Exchange mail and OneDrive. License orders in Manage are simulated. Connect supports Windows PCs and Macs (Shadow is Windows only); the Mac installer is not yet notarized.
MSP jobs and the Accred app for each
| Job | Accred app | Status today |
|---|---|---|
| Client projects, tickets, client portal, time, and billing | Accred Consult | Live |
| Microsoft 365 tenant-to-tenant migrations | Accred Migrate | Priced per migrated object |
| Remote support and AI-assisted fixes for Windows PCs and Macs | Accred Connect | With Consult + Connect |
| AI governance and Copilot readiness | Accred Assess | Live, free to start |
| Administering one Microsoft 365 tenant | Accred Manage | Live, free |
| One view across many customer tenants | Accred Hub (Fleet tab) | Free; an Owner or Admin turns it on; GDAP status not connected yet |
| Microsoft 365 backup and restore | Accred Protect | Open in Hub; $2.50 per protected user per month, 30-day trial; Exchange mail and OneDrive only |
| License optimization and ordering | Accred Manage (Licensing) | Free except for Viewers; orders simulated |
| Intune endpoint findings for client tenants | Accred Devices | Open in Hub; $1.50 per managed device per month, 30-day trial |
| Phishing simulation reporting and launching across client tenants | Accred Aware | Open in Hub; $0.50 per reported user per month, 30-day trial |
| Workflow automation across client tenants | Accred Automate | Free |
| IT help in Teams and Slack | Accred Connect + Hub | With Consult + Connect |
What an MSP can run on Accred today
- Accred Consult: keep each client’s projects, support tickets, portal, approvals, time, and billing on one client record, with alerts to your own Microsoft Teams channel.
- Accred Migrate: plan tenant-to-tenant moves by client, wave, and workload. Its support matrix marks each item as tested live between Accred test tenants or tested with recorded data, and items it does not mark as tested are not available for customer migrations.
- Accred Assess: give a prospect or client a free, read-only AI governance readiness assessment as a first engagement.
- Accred Manage: work findings and access reviews for a tenant with changes that end in a verified, pending, or failed result.
- Accred Connect: take control, fix in the background with Shadow (Windows), and hand tickets to AI-assisted fixes, with Windows PCs and Macs enrolled by client and location.
How MSP staff get access
Everyone signs in once to Accred Hub, which checks organization membership and role before any app opens. Owners invite staff by email from Hub or with a shareable invite link. See roles, seats, and app access.
What it costs an MSP
Hub is free for every member; its AI assistant runs on prepaid AI credits or your own provider key. Manage reports, findings, and reviews are free for every role except Viewer. Assess is free to start. Consult is paid per assigned seat, and Connect comes with Consult + Connect seats for technicians. Migrate has no seats and uses one license per migrated object. For current prices and trials, see pricing.
Need the work done instead?
Accred Consulting also works as a delivery partner for MSPs on Microsoft 365 migrations and projects. See Accred Consulting’s partner program.
Questions
Is Accred a multi-tenant MSP console?
Partly. Add a client in Hub for each Microsoft 365 tenant; Manage, Protect, Devices, and Assess work in one client at a time, switched with the client picker. The customer overview, on the Fleet tab in Hub once an Owner or Admin turns it on, shows each customer’s health and Manage and Protect roll-ups; GDAP status is not connected yet.
Which Accred apps are free for MSPs?
Hub, with the customer overview, is free for every member; its AI assistant runs on prepaid AI credits or your own provider key. Manage reports, findings, reviews, and Licensing are free for every role except Viewer; elevated changes need Manage Plus. Automate is free. Protect is $2.50 per protected user per month, or $2.00 billed annually ($24.00 per protected user per year), with no minimum and a 30-day free trial for up to 25 protected users. Assess is free to start. Consult is paid per assigned seat, and Migrate per migrated object; current prices are on the pricing page.
Does Accred include Microsoft 365 backup?
Yes, with limits. Accred Protect opens in Hub at $2.50 per protected user per month, or $2.00 billed annually ($24.00 per protected user per year), with no minimum. It backs up Exchange Online mail and OneDrive; SharePoint and Teams are not covered yet.
Does Accred include remote control?
Yes, for Windows PCs and Macs. Technicians on Consult + Connect seats can take control from Windows or the Mac technician app, work on a Windows PC in a Shadow session where the user isn’t interrupted (off until an Owner or Admin approves it per device, and recorded), and use patent-pending AI-assisted fixes.
Create your organization, then turn on the apps you need.
Hub and Automate are free; its AI assistant runs on prepaid AI credits or your own provider key. Manage’s reports, findings, and reviews are free for every role except Viewer, Assess is free to start, and every paid app starts with a 30-day free trial with no card.