Part of Accred ConnectAccred IT help
IT help in your Microsoft Teams or Slack channel. People post a computer problem; it checks their PC with their permission and fixes it, or hands it to your technician.
Someone posts in the IT help channel: my laptop FRONT-DESK-02 has been really slow all morning, apps take forever to open and the fan keeps spinning. A progress card shows Accred IT help working: reading the request, finding the computer, connecting, checking speed and power, fixing it, then checking speed and power again. It replies Resolved: a stuck background app was hogging the processor, and the computer was in power-saving mode; it stopped the app and switched to best performance.
How it works
- Someone posts a computer problem in the IT help channel, in their own words.
- Accred IT help replies in the thread, and asks a quick follow-up when the request is vague.
- It finds the person’s computer in Accred Connect.
- It asks for permission on the person’s own screen before it does anything.
- It runs checks and, with an OK, applies the fixes your policy allows.
- Anything it can’t fix goes to a technician, with the full history attached.
Set up
- Sign in to Accred Hub as an Owner or Admin.
- Open Settings → IT help → Add connection, and pick the client.
- Choose Teams (add the app, post the code it shows, and Hub finishes on its own) or Slack (add it to the client’s Slack and pick the channel).
Requirements
An Accred Hub organization with Accred Connect turned on. Connect comes with Consult + Connect seats and a 30-day free trial.
The Accred Connect agent on each computer you want it to help with.
Microsoft Teams or a Slack workspace, and someone who can add apps to it.
An Owner or Admin in Hub to add it and choose who can ask and which fixes need an OK.
Questions
How do I add Accred IT help to Teams or Slack?
An Owner or Admin of your Accred Hub organization adds it from Hub Settings.
- Open Settings → IT help → Add connection. Pick the client, then Teams (add the app, post the code it shows, and Hub finishes on its own) or Slack (add it to the client’s Slack and pick the channel).
- Your organization needs Accred Connect, with the Connect agent on the computers you want it to help with.
What permissions does it ask for?
Only what it needs to read requests in the channel you chose and reply in the thread.
- Teams: permission to read messages in the team it is installed in (granted for that team only) and to read the team’s basic settings. The one-time Add to Teams sign-in lets Hub add the app to your Teams app catalog, install it in the team, and find or create the channel; Hub does not keep that sign-in.
- Slack: read new posts in the IT help channel, list channels so you can pick one, join that channel, post replies, and read the poster’s name and email to match them to their computer.
- On a computer, nothing runs until the person allows it on their own screen.
How do I remove it?
An Owner or Admin removes the connection in Hub Settings, under IT help.
- You can also remove the app from the team in Teams, or from your workspace’s Manage apps page in Slack. Hub stops answering as soon as the app is removed.
- Past requests stay in your organization’s audit log and tickets until you delete them or close the organization.
Where is the data stored?
In your Accred Hub organization, stored primarily in the United States.
- It keeps the request text, the thread, the poster’s chat ID, name, and email, the computer’s name, and the steps the assistant took and their outcome.
- The Slack bot token is encrypted at rest and never sent to a browser.
- Requests are answered by Anthropic Claude through Accred’s assistant gateway, which can act only on the person’s own computer. See the Privacy Policy, the Data Processing Addendum, and the subprocessor list.