Install Accred Connect on a Mac
To add a Mac to Accred Connect, choose Add device, then Mac (.pkg), and run it on that Mac within 24 hours. The person at the Mac then allows Screen Recording, so technicians can see the screen, and Accessibility, so they can control it. macOS 13 or later is required.
Install on one Mac
- In Connect, an Owner or Admin chooses Add device, picks the Client and a Location (optional), then chooses Mac (.pkg).
- Pick the Mac processor: Apple silicon (M1 and later) or Intel, then download the .pkg. It works for one Mac within 24 hours.
- Run the .pkg on the Mac. The Mac installer is not yet notarized by Apple: if macOS says it can’t check it, open System Settings, Privacy & Security, and choose Open Anyway.
- When macOS asks, the person at the Mac allows Screen Recording, then chooses Quit & Reopen. Only the person at the Mac can allow it.
- Allow Accessibility so a technician can use the mouse and keyboard. Without it, the session is view only.
To stop a Mac installer, choose Revoke installer. No new Macs can join with it, and the Macs it already added are disconnected from Connect.
Many Macs with an MDM
Choose Mac with MDM (.pkg) to deploy through Jamf, Intune, Kandji, or another MDM. Its permissions profile pre-approves Accessibility. Screen Recording can’t be approved ahead: the person at each Mac turns it on once, without an administrator’s password.
Unattended access
Turn unattended access on or off for the Mac in Connect. The Mac follows that setting, and nothing at the Mac changes it.
Admin tools (Shadow) are Windows only. To remove Connect, run sudo "/Applications/Accred Connect.app/Contents/Resources/uninstall.sh".
Questions
Why can a technician see my Mac but not control it?
Accessibility is not allowed yet. Allow Accred Connect in System Settings, Privacy & Security, Accessibility. Without it, the session is view only.
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