AI support in Accred Connect

Turn it on

1. AI support is off by default. An Owner or Admin opens Connect, then Settings › AI support, and turns on AI support.
2. Choose what the assistant can do: Diagnose only, or Diagnose and fix.
3. Choose when to ask the person at the computer: Once per session, Before every change, or Don’t ask where unattended access is on.
4. Choose Technician approval: High-risk changes (the default), Only destructive changes, or Every change.

Optionally, limit it to business hours, and list allowed and blocked commands. A blocked command never runs, even when it is also allowed.

Approvals

Fixes that need a technician wait under Awaiting approval in Connect, under AI support. Approving needs a technician seat. Approve for this session never covers destructive fixes.

Some changes affect only the person at the computer, such as a restart or signing out. That person approves these themselves. Before a restart, they get a countdown to save their work. A technician approves these too if you chose Every change, or outside business hours.

History and undo

• Every step is kept in Session history, with a transcript of each session.
• Undo fix puts a recorded fix back the way it was. The undo goes through the same approval as any fix.
• Save as runbook keeps what worked in a finished session, so the AI can suggest it for a similar problem.
• Pause AI support stops new AI support work across the organization.

AI support works on Windows PCs and on Macs where the Connect agent is installed. Only Owners and Admins see AI support in Connect.

Questions